Category
Data protection & security (22 FAQs)
FAQs on data protection and security at Echometer
Can I appoint several admins in Echometer?
Yes, you can assign administration rights to any number of users at both team level and workspace level. Please note the following:
Is there also an on-premise version of Echometer?
No, Echometer does not have an on-premise version that customers can host themselves. Echometer is only available as a cloud solution.
Where is the server location of Echometer?
Echometer uses the servers of the Open Telekom Cloud in Germany. The Open Telekom Cloud data centers are located in Magdeburg and Biere in Saxony-Anhalt.
Does Echometer have a GDPR-compliant contract for commissioned data processing?
Yes, Echometer is GDPR-compliant and accordingly has a data processing agreement (also known as "DPA" or "ADV"), which automatically becomes part of the contractual cooperation when a subscription is concluded:
Does Echometer have terms and conditions?
Yes, Echometer has publicly available terms and conditions for the use of its software: Echometer GTC
Does Echometer offer an uptime SLA?
In the standard T\&Cs of Echometer, an SLA (Service Level Agreement) for the availability of the service of 98% applies. In practice, the availability is well above 99.9% anyway.
Does Echometer have a recovery plan?
A frequent question in safety questionnaires is: Is there an emergency plan and a disaster prevention plan?
Which network protocols does Echometer use?
Echometer uses HTTPS, Websockets and gRPC as network protocols.
How are authorizations managed in Echometer?
The roles and authorizations in Echometer are managed by the customer's workspace admins by assigning roles to employees directly in Echometer:
Which authentication method does Echometer use?
Several authentication mechanisms are supported in Echometer:
How is data encrypted in Echometer?
Echometer uses the following methods to encrypt data:
Is Echometer's 1-on-1 meeting software secure and GDPR compliant?
Yes, both the software tool for 1-on-1 meetings and the tool for team retrospectives from Echometer are secure and GDPR-compliant.
Does Echometer offer SSO?
Yes, Echometer also allows SSO or single sign-on in its paid plans. This applies to both the retro tool and the tool for 1:1 meetings.
Is Echometer's retro tool secure and GDPR compliant?
Yes, Echometer's Retro-Tool is technically secure and GDPR-compliant.
Is Echometer GDPR compliant?
Yes! Echometer is a German software provider and is GDPR-compliant.
Where does Echometer store my data?
Echometer customer data is encrypted and stored on servers within the EU in compliance with the GDPR.
How is consent for the use of AI in Echometer's transcription ensured and documented?
The transcription can only be started by the person whose contribution to the conversation is to be recorded. For example, if the manager starts recording their part in a 1:1 conversation, the other person will only receive a notification that their counterpart is currently being transcribed.
Can the content of the DPA – for example, regarding subcontractors or inspection/response deadlines – be individually customized upon request?
Individual adjustments to the Data Processing Agreement (DPA) – for example regarding subcontractors or response times – are not part of our standard prices.
How long are audio transcriptions, AI-generated content, and other information stored?
We only store audio data for the duration of processing. It is deleted immediately after the transcription process is complete; only the generated transcript remains.
What data is transmitted to OpenAI and where is it processed?
For each AI function, Echometer exclusively sends the data required for the respective purpose. Users can see transparently in the application which processing takes place for which purpose. Currently, the following scenarios in particular apply:
What happens if the OpenAI integration is deactivated - is the AI function then completely switched off?
If the OpenAI integration is deactivated for a workspace, all AI functions of Echometer are completely switched off for this workspace.
Which AI model does Echometer work with? Is there a choice?
Echometer's AI functions currently work entirely with OpenAI's models. We do not currently offer a selection of different models within the application.